Frequently Asked Questions

Karna Kreative is an AI-powered Google Business Profile management and local SEO platform. We help businesses and marketing agencies automate review responses, generate and schedule Google Posts, track local ranking analytics, and scale their local search presence from one centralized dashboard.

Not at all. Karna Kreative is designed for busy business owners, marketing managers, and agencies. Connecting your Google Business Profile takes 30 seconds with one click, and our intuitive interface guides you through every step.

Generic social media schedulers treat Google Business Profile as an afterthought, often missing Google-specific features like review sentiment triage, CTA buttons, offer start/end dates, review response approvals, and local Map Pack analytics. Karna Kreative is purpose-built exclusively for Google Business Profile and Local SEO.

We connect securely using Google's official Business Profile APIs via OAuth 2.0. You simply authorize access with your Google account, and your locations and customer reviews synchronize automatically.

Yes, 100%. We only use official Google Business Profile APIs and strictly adhere to Google's content policies, review guidelines, and API rate limits. Your account safety is our top priority.

We request standard permissions to manage your business listings: viewing and posting customer review replies, publishing Google Posts, and reading performance analytics.

When a customer posts a review, our AI analyzes the star rating, emotional tone, and specific topics mentioned (e.g. food, speed, price). It then drafts a tailored, empathetic response in your configured brand voice. You can approve drafts with one click or configure automatic posting rules.

Yes! In fact, we recommend configuring human approval for reviews under 4 stars. This ensures sensitive complaints are reviewed by a manager, while routine 5-star praise can be responded to instantly.

Yes. If a tourist or customer leaves a review in Spanish, French, German, or Japanese, the AI automatically detects the language and drafts a polite, grammatically perfect response in that same language.

You can schedule 'What's New' general updates, 'Offer' posts with start/end dates and coupon codes, and 'Event' posts with specific times and direct booking buttons.

Yes. Our multi-location scheduler lets you compose a single promotional post and broadcast it across dozens of branch locations with localized city or neighborhood tokens.

Yes, you can choose from Google-supported action buttons including 'Book', 'Order Online', 'Buy', 'Learn More', 'Sign Up', and 'Call Now'.

You can monitor profile search impressions (Direct vs. Discovery vs. Google Maps), customer actions (Phone calls, Driving directions, Website clicks), review ratings and volume over time, and sentiment breakdown.

Yes, Agency and Enterprise plans include full white-label reporting. You can upload your own agency logo, set brand colors, and schedule automatic monthly PDF report delivery to client emails.

Yes! We offer a full-featured 14-day free trial on Starter, Professional, and Agency plans. No credit card is required to sign up and get started.

Yes, you can change your subscription tier or cancel your account at any time with zero cancellation fees or lock-in contracts.

You can easily add additional location add-ons at a discounted per-location monthly rate directly from your billing settings without needing to jump whole plan tiers.

Yes, the Agency plan features multi-client sub-accounts. Each client's locations, team members, review drafts, and reports remain strictly isolated from one another.

Yes, you can generate client approval magic links where clients can preview and approve pending review drafts and scheduled posts without logging in.