Kyber Home Services Achieves 1,800% ROI
Client
Kyber Home Services
Industry
Home Repair
Service
Lead Automation
Date
20 Jan 2024
Overview
Kyber Home Services is a regional contractor with multiple locations that was struggling to keep up with dozens of incoming Google customer reviews.
Their Google Business Profile had gone dormant, with unanswered customer questions, negative reviews sitting unaddressed, and no fresh weekly updates to signal activity to Google.
They needed an automated system to draft empathetic review responses, maintain a regular posting cadence, and protect their local search ranking.
Challenges
Local search algorithms heavily weight review reply speed and profile freshness. Kyber was losing top-3 map pack visibility to nearby competitors who posted weekly and replied to reviews within hours.
Their team lacked the time to write personalized responses and feared making mistakes on sensitive customer feedback.
Karna Kreative gave us complete control over our Google reputation without spending hours typing replies.
Sarah Mitchell
Operations Director
Solution
By implementing AI Review Auto-Replies, Custom Brand Voice, and Google Post Scheduling, we transformed their local presence.
- Automated instant replies to 4 and 5-star Google reviews
- Custom brand voice tuned for warm, professional customer care
- Weekly promotional Google Posts scheduled a month in advance
- Instant escalation rules for reviews requiring manager sign-off
Results
Within just 30 days, their booking rate skyrocketed simply because no lead was left hanging.
The automated workflows saved the owner over 10 hours a week in phone-tag and admin work.
Extra Revenue
More Bookings
New Reviews
Ready to put Your Local Business Growth on Autopilot?
Stop wasting thousands on scattered tools that don't convert and start enjoying streamlined, predictable growth.
Start Your 14-Days Free Trial